Sales and Billing Policy
a. Expert Colocation shall commence billing as of the Service Commencement Date. Equipment and any one-time charges associated with installation of the Service, if any, shall be shown on the Service Order and shall be included on the first month's invoice. Charges for fixed services or components such as colocation, access costs and minimum commitments ("Fixed Charges") shall be billed in advance at the beginning of each month and are due no later than the twentieth (20th) of that month. Charges for usage based services ("Variable Charges") shall be calculated and billed in arrears. Payment is due upon receipt of the invoice. Billing for partial months is prorated based on a calendar month.
b. Accounts shall be deemed overdue if not paid by the first (1st) day of the month after receipt of the invoice. Overdue accounts are subject to interest at the rate of one and one-half percent (1.5%) per month or the maximum allowed by law as well as late fees and termination fees as described in Exhibit C. If Customer's payment is returned to Expert Colocation unpaid due to insufficient funds, Customer shall be subject to a returned check charge of $35. If Customer fails to pay any overdue invoice in full within seven (7) days of Expert Colocation's written demand for payment, Expert Colocation may terminate or suspend Services to
Customer without any liability to Customer. Such termination or suspension shall not relieve Customer from any of its obligations under
this Agreement. In the event that Expert Colocation suspends Services to Customer, an account reinstatement fee of $250 shall be required to reactivate each of such Services.
c. No failure on Customer's part to procure services from other carriers needed to operate the Service; or provide Expert Colocation with information necessary to permit it to procure such third party services; or take any other action necessary to permit it to accept delivery of the Service, shall relieve Customer of its obligation to pay for the Services from the Service Commencement Date.
d. All charges for Service are net of applicable taxes. Except for taxes based on Expert Colocation's net income, Customer shall be responsible for all applicable taxes that arise in any jurisdiction, including, without limitation, value added, consumption, sales, use, gross receipts, excise, access, bypass, franchise, or other taxes, fees, duties, charges or surcharges, however designated, imposed on, incident to, or based upon the provision, sale or use of the Service.
e. If Customer in good faith disputes any portion of an Expert Colocation invoice, Customer must pay the full amount of the invoice and submit a written claim, including the basis of the dispute within fifteen (15) days of the receipt of the invoice for those Services. Customer waives the right to dispute any charges not properly noticed to Expert Colocation in accordance with this Section. The Parties shall work together in good faith to resolve any such dispute within thirty (30) days from the date on which Expert Colocation receives Customer's notice of the dispute.
Terms of Service and Service Level Agreements
We normally provide our full ToS and SLA only during Contract Signing. If either of these must be reviewed in advance, you may be able to contact your specific Sales Expert, or our sales department for more information. You can send a message to them via the contact page.
Click here to go to the Contact Us Page